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CANCELLATION POLICY

• Any cancellation with less than 48 hours notice, or a no show, is considered a late cancellation.
• An automatic service charge of $65 will be applied to all late cancellations or no shows.
• Cancellations due to acute infections are given a voucher for a 15-minute Telehealth intake for a herbal formula prescription. This will be subtracted from the late cancellation fee and delivered to your home for $5 or can be picked up at the office. Simply respond to your reminder or text Dr Rauter at 941-315-6858 to confirm your Telehealth appointment.

Please know that the healer in me holds empathy and compassion for each of you and all of the reasons that you cancel your appointments. They are all valid reasons. The mental pragmatist in me knows that waiving my policy is an unhealthy boundary and does not support continued healing for you, or a functional thriving business. Most of all, in order to provide you with the tools for healing success, I must encourage that you be here consistently.

For those who would love to be in your place when you do need to cancel, the 48-hour notice is necessary in order to reach out and schedule someone on waitlist.

Although I appreciate the intention of not coming in with an acute infection, Chinese medicine is an effective and common medical intervention for influenza and colds. Please consider using your in person, or Telehealth appointment for treatment of acute, sub-acute, and chronic cold and flu. I do request that you wear a mask in these instances. Should you choose to stay home to recover, Chinese herbal formulas are an EXTREMELY effective tool in Traditional Chinese Medicine, and can be taken in the comfort of your home.